There's a heartwarming story on incredibly good Nintendo tech support.
I don't play computer games much anymore (no time), and certainly not console games. But if I went there, this article would tilt me toward buying nintendo. I don't think I'd buy Sony (installing any DRM, and worse, malware on PCs is evil). I never buy anything from Microsoft (nor do I pirate anything from there, let the rest of the world use crap, I'm too busy to struggle with all that). So Nintendo it would be.
But I don't play games anymore. Maybe in a few years, when timmy can play computer games :-).