I received quite the shocking bill today. The telco bill for landline and broadband arrived and it was for NZ$285. That's about 3 months of bills plus late charges. I *knew* that I'd set up direct debit with the telco. And when I looked at my bank statements (online), there were payments to the telco for two months, April and May (which were for March and April respectively). No payments in Jun or July though.
I called the telco and they have no record of direct debit authorization though. Now, I have direct debit with the power company, and with the satellite TV company, but not with the telco, apparently. I think they lost my direct debit authorization. I know I've sent it to them. But it's a big company. Things get lost. I don't care too much about it. I've just paid the bill and will now remember to pay the bill every month :-).
In case I forget, I've got a repeating reminder that'll email me of the payment schedule :-).